Ventilation solution specialist firm, TLT-Turbo Africa, announces that their ISO certification has been upgraded to ISO 9001:2015.
International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
“We are excited to earn upgraded certification from ISO 9001:2008 to ISO 9001:2015 and feel it provides additional assurance to our customers that we are focused on continuous improvement and excellence in the delivery of each project,” says TLT-Turbo Head of Sales & Business Development, Vusi Madlopha. “Going through the ISO 9001:2015 standard certification will ensure that our management systems and processes are aligned to our commitment to quality.”
TLT-Turbo Africa began their internal preparation for certification in mid-2018 with the first certification audit taking place on 19 December 2018. “For any firm, the process of becoming certified is extremely challenging, but the team appointed internally to champion this process really took it in their stride and demonstrated outstanding patience and perseverance every step of the way,” says Madlopha.
Stage 2 of the audit took place in early 2019. TLT-Turbo Africa was then informed, through a letter of recommendation, that they had achieved certification and were upgraded to ISO 9001:2015.
According to Madlopha, TLT-Turbo will be implementing measures and processes, such as customer surveys, to monitor product and service quality on an on-going basis. “Besides the fact that our clients require us to have these types of industry accreditations, we would like to focus on and commit to continuous improvement. The exercise of going through the audit and the resulting upgraded certification has realigned our focus on planning and managing risk. It allows us to gauge whether we are meeting our objectives and targets through measuring and evaluating relevant changes made within the organization, and regarding company and product performance, supplier performance, and customer perception.”
"This is an important milestone for TLT-Turbo Africa," says Madlopha. “This certification demonstrates our commitment to the highest quality standards and to continuously improving our business processes. Quality and on-time delivery remain our highest priority and I am proud to say that the TLT-Turbo Africa team excels at both.”