Financial decisions do not always feel complicated when we make them. Sometimes, it is simply a question of trying to get a better premium, choosing an investment that sounds right for you, or trusting that the person assisting you has explained everything you need to know. The problem is that the consequences of those decisions may only become clear when something goes wrong.
In this edition, we look at some of the issues that can arise when important information is not properly understood, recorded or explained. From knowing who the regular driver of your vehicle is, to understanding what you are paying for when you invest, the common thread is simple: understanding what you are signing up for matters.
Our settlement cases also show why the relationship between a consumer and a financial services provider goes beyond completing forms and processing applications.